#1 Business Voice, Video, SMS, and Contact Center

– 8×8 is a leader in the 2021 Gartner® Magic Quadrant™ for UCaaS.
– Trusted Communications System provide with 2+ million business users

The 8x8 eXperience Communication Platform

Power your business with unified customer and employee platform

Contact Center

Your employees and customers will be thrilled with AI-powered workflows.

Business Phone

You will enjoy the convenience using a single easy app for managing local numbers and global connectivity

Video Meetings

Experience all-hands meeting in HD video with desktop and mobile screen-sharing.

Team Chat

Communicate to more effectively and collaboration with teammates. Can easily integrate with many other popular chat platforms

Embeddable Communications and APIs

Engage customers they way they want to communicate through SMS, voice, video, and chat apps.

Supercharge Microsoft Teams with 8×8 Voice & Contact Center

Users are free to communicate without leaving the Teams interface. 8x8 Voice for Microsoft Teams enhances connectivity with numbers and calling plans in more 200+ countries. Microsoft-certified 8x8 Contact Center for Teams bridges the gap between agents and the rest of your organization.

Why 8×8?

Connect and grow your business

On a single trusted platform

1

Security and Compliancy

End-to-end encryption. 8x8 is certified and adheres to rigorous compliance standards.
2

Global Reliability

The 8x8 global network is backed by a platform-wide 99.999% uptime SLA and is served by 35+ public and private data centers.
3

Broad Intelligence

Make smarter decisions using unified journey analytics across all employee and customer interactions.
4

Easy Integration With Any System

Enhances your business and CRM apps like Microsoft Teams and Salesforce to accelerate workflows.

Contact Center

Key features &

Top benefits

01. Reliable global communications from a single vendor

In one trusted partner you get a single point of accountability, security, reliability, and the peace of mind you expect.

  • 999% Platform-wide uptime SLA
  • One governance, security, and data privacy model
  • 35+ cloud regions
  • 24/7 expert technical support

02. Intelligent cross-platform analytics and insight

With unified journey analytics, you’ll be able to make better decisions across your organization for employee and customer interaction channels.

  • Real-time organization-wide reporting
  • Recording, coaching, and speech analytics
  • AI-powered insights and workflows

03. Scalable and flexible communications with unified administration capabilities

One Administration console allows managers to easily provision, configure, manage, and monitor all your communications.

  • Single admin interface
  • Ability to mix and match user types
  • Provides a single deployment workflow for business and contact center users
  • Empower employees globally.

If everyone is responsible for the customer experience, manager should provide everybody the capabilities needed to be successful, from the front desk to the contact center and beyond. The 8×8 XCaaS platform is a must see for any size organization prior to making a companywide communications platform purchasing option.

Let Iron Shield help you get started today!

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