Trouble Ticket Management

Does anyone enjoy creating, managing, and following up on trouble tickets?  You may not even know how much time and money this activity is costing your organization annually. At Iron Shield Networks, we run trouble tickets for you.  Our trouble ticket management and resolution product is built to assist businesses like yours taking on the task of trouble ticket resolution management.

 

Trouble Ticket Management Service includes:

  • Trouble Ticket Write-up
  • Ticket Submission
  • Repair Coordination
  • SLA Credit Submission
  • RCA-Root Cause Analysis (When Applicable)

 

Trouble Ticket Management is as an a la carte service offered on services not previously contracted through Iron Shield Networks basis as needed for services not enrolled through Iron Shield Networks.